Return and Refund Policy

We are committed to providing you with a high-quality shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms and conditions below.

1. Return Policy

1.1 Return Period
You may request a return within 30 days of receiving the product. The returned item must meet the following conditions:

• It is unused, undamaged, unworn, and in its original packaging (including all accessories, manuals, tags, etc.).
• If the product has been tested or tried but shows no signs of use or damage, it may still be returned.

1.2 Non-returnable Items
The following items cannot be returned unless they are defective:

• Custom-made or personalized products
• Perishable goods, food, or beverages
• Intimate apparel or swimwear
• Opened software or multimedia products

1.3 Return Process

1. Contact our customer service department to submit a return request. We will provide the return address and further instructions.
2. Send the product back along with proof of purchase (invoice or order confirmation email).
3. Once we receive the returned item and verify it meets the return conditions, we will process the refund within 5-7 business days.

1.4 Return Shipping Costs

• If the return is due to a product defect or shipping error, we will cover the return shipping costs.
• For returns due to reasons other than quality issues, you will be responsible for the return shipping fees.

2. Refund Policy

2.1 Refund Method
Once the returned item is confirmed to meet the conditions, we will issue a refund through the original payment method:

• For payments made by credit or debit card, the refund will be credited back to the original card. The processing time is 7-14 business days.
• For payments made through third-party payment platforms (e.g., PayPal, Alipay), the refund will be returned to your account on that platform. Processing typically takes 5-10 business days.

2.2 Partial Refunds
In certain situations, partial refunds may be granted:

• The item is not in its original condition
• Missing parts or accessories upon return
• Returns made after the specified return period, but still within a special authorization period

3. Exchange Policy

If you need to exchange an item (such as for a different size or color), please specify this in your return request. We will arrange the exchange depending on stock availability. The exchange process is similar to the return process. If we cannot complete the exchange, we will issue a refund.

4. Order Cancellation

• You may cancel your order for a full refund at any time before it is shipped. Please contact our customer service to cancel the order.
• If the product has already been shipped, you can return it after receiving it according to our return policy and request a refund.

5. Contact Us

If you have any questions regarding returns or refunds, please contact us using the following methods:

• Phone: 123-456-7890
• Email: support@yourwebsite.com
• Business hours: Monday to Friday, 9:00 AM – 6:00 PM